Get REady

Program

Talks, workshops, and events shaping XCamp 2025.

8:45 - 9:45
Welcome
How To Xcamp

Jen Korney, zu
Roberta Barrington, zu

Alt-Indigo
9:45 - 10:15
Break
10:15 - 11:00
Keynote
Friction with Intention: Designing Exceptional Experiences to Drive Outcomes

Cheesan Chew, Independent

STRATEGY, EXPERIENCE & INNOVATION ADVISOR
Remai Theatre
Abstract

In the age of AI-driven efficiency and one-click convenience, businesses are racing to eliminate every ounce of friction. But what if friction, when thoughtfully designed, wasn’t a bug, but a feature? In both B2C and B2B contexts, intentional friction can drive deeper connection, create memorable interactions, and build long-term loyalty - all while driving strategic and operational goals. This session explores how some of the world’s most successful brands are embracing purposeful obstacles to unlock outcomes that matter: community, engagement, and economic resonance. Through a mix of consumer and enterprise examples, you’ll learn how to design for tension and business outcomes, not just ease.

11:00 - 11:15
Break
11:15 - 12:00
Keynote
Don't Become the Tool

Jason Theodor, Too Clever by Half

FOUNDEr & AI CREATIVE
Remai Theatre
Abstract

In the rush to adopt AI, the most overlooked risk isn't to our bottom line, but to our team's most valuable asset: their critical thinking skills. Over-reliance on automation can lead to a passive workforce that just "clicks next". This talk examines the fundamental principles of sustainable, human-first AI adoption. You will learn why "Average In, Average Out" is the most essential rule of AI, how to use the "Prompt Once, Proof Twice" method to ensure quality, and how to lead a culture where AI serves as a powerful assistant, not an unchecked authority.

12:00 - 1:00
Lunch
1:00 - 3:15
Workshop: Stream 1 (Extended)
⚡︎SPARK™: Build and Visualize Your First AI-Augmented Workflow

Jason Theodor, Too Clever by Half

Senior, Principal Designer
Alt-INDIGO
Abstract

Move from conversation to creation in this intensive, hands-on workshop. We will guide you through our proprietary ⚡︎SPARK-lite process to tackle one of your own real-world business workflows. Using our "Workflow Ghostwriter" prompt, you will be interviewed by an AI to capture the hidden steps and pain points in your process. Then, you'll learn how to instantly convert that text into a professional, presentation-ready flowchart using Mermaid.js. You'll leave with a complete "Annotated Workflow Map"—a clear, visual, and actionable plan for your first AI integration.

1:00 - 2:00
Workshop: stream 2
What is the Future of Innovation?

Colin Hoeft, SHA Innovates

Futures Specialist
Alt-CYAN
Abstract

Come and explore how the Saskatchewan Health Authority (SHA) is applying various models and frameworks to structure their innovation program to meet needs not only today but into the future.

2:30 - 3:15
Xtalk: stream 2
Measurement IN UX AND SERVICE DESIGN

Fouad Jallouli, Government of Alberta

Alt-CYAN
Abstract

Many organizations struggle to connect their design efforts to business outcomes. This workshop cuts through the noise to help you identify and measure what truly matters to get buy in and communicate outcomes.

3:15 - 3:45
Break
3:45 - 4:30
Fireside Panel
Beyond Analyst: The New Experience ROles

Rachel Kehrig, Chief Experience Officer at Sandbox Mutual Insurance
Jess Perchie, Manager, Experience, Saskatchewan Government Insurance
Sheldon Bauld, Director, User Experience, Government of Alberta.
Chelsea Rink,  Manager of Customer Experience, Farm Credit Canada

Alt-Indigo
Abstract

This panel explores the rise of new roles–like Experience Designer, Service Designer, and Digital Experience Lead–that are reshaping how organizations think about customer and employee experience. We’ll dig into where these titles came from, how they’re working (or not) alongside traditional roles like Business Analyst or Systems Analyst, and what kinds of skills and mindsets are showing up in these hybrid, future-facing teams. If you’ve ever wondered how your work fits into this evolving space, or how to modernize your team–this session is for you.

6:00 - LATE
XCAMP AFTER HOURS
Back To Top
7:45 - 8:30
Rise & Shine
9D Breathwork EXPERIENCE

Travis Low, Facilitator & Breathwork Guide
*12 Person Capacity

Alt-CYAN
Abstract

The 9D Motivation Journey is an immersive experience combining guided breathwork and visualization to clear mental fog, break through resistance, and reinforce positive beliefs. Designed to be both powerful and accessible, it helps participants reset, refocus, and leave with a stronger sense of drive and determination.This session goes beyond simple relaxation techniques. By combining intentional breathing with guided visualization, it engages both body and mind to deliver a reset that’s fast, focused, and effective. Participants leave not only feeling recharged, but also equipped with renewed motivation to tackle goals with clarity and confidence. This journey is for anyone looking to reset their mindset and spark motivation. Whether you’re working toward a goal, overcoming resistance, or simply need renewed focus, this session provides a structured way to tap into your potential and move forward with clarity and energy.

7:45 - 8:30
RISE & SHINE
INTENTION SETTING & BREATHWORK

Lauren Ford, Lokaya Wellness
*Unlimited Capacity

Alt-INDIGO
Abstract

Anchor into presence for this day ahead with guided mindfulness practices and gentle breathwork.

Join Lauren Ford with Lokaya Wellness for a mindfulness meditation that will connect you with your senses and your intention for your time at XCAMP. The meditation will be followed by a short therapeutic breathwork practice to invite balance and connection into your body.

9:00 - 9:45
Breakfast / Keynote
Hidden Drivers: Using Behavioural Science to Understand & Influence Consumer Decisions

Emily Schmidt, ATB Financial

Director of Client and Team Member Experience
Alt-Indigo
Abstract

In a world designed for rational choices, why do consumers consistently make decisions that defy logic? This talk will explore the powerful, often unseen, forces that shape consumer behaviour. Drawing on key insights from behavioural science, we will deconstruct the decision-making process to uncover the true drivers: the subtle interplay of emotions, context, and deeply ingrained cognitive biases.You’ll be introduced to a practical framework for analyzing and influencing behaviour, providing actionable strategies that can be applied to marketing, client experience and product design, leading to more effective engagement with consumers (while keeping it ethical!).

9:45 - 10:15
Break
10:15 - 11:00
Keynote
experimentation: how big tech is constantly iterating

Nate Heagy
X-Twitter, X-WordPress

Engineering Manager
Remai Theatre
Abstract

Big tech companies like Twitter and Meta are constantly experimenting: trying new variations of their UI, features, machine learning models, etc, to try to optimize against their goals. These experiments involve many people, experts in various fields, including the key role of Data Scientist. In this talk Nate will discuss how these projects are run - how companies decide what to test, how to test it, and how goals are decided - and how you can bring the essence of this experimentation and iteration to your own sites, apps, and projects without needing a team of software engineers and data scientists. Along the way he’ll share anecdotes from his over two decade-long career, which began in Saskatoon working for the likes of zu, Yardi, and VividWorks, to his more recent adventures getting fired by Elon Musk, and how the spirit of experimentation and data has been present at every stage and at every company. Doesn’t that sound amazing? It’s not. Nate’s inflated ego and mislead sense of self should serve as a lesson in humility and the need to stay grounded, otherwise one day a billionaire might crush all your dreams.

11:00 - 11:15
Break
11:15 - 12:00
Keynote
What Dance Floors Can Teach Us About CX/UX               

Albert Jame, zu
DJ Vekked

Remai Theatre
Abstract

When the dance floor is empty, no one blames the lighting. They blame the DJ. DJs don’t just play songs - they orchestrate emotion, read rooms in real-time, and shape the energy of a crowd second by second. In this high-energy session, DMC world champion, DJ Vekked, kicks things off with a live performance that shows just how much is happening behind the turntables—technically, emotionally, and instinctively. Then, longtime amateur DJ and CX/UX leader Albert Jame breaks it all down. You’ll explore what DJing can teach us about experience design, branding, and business - like how to sequence momentum, remix in the moment, create flow states, and surprise and delight an audience. We’ll dive into the evolution of DJ culture and the surprisingly deep psychology of what makes people move, connect, and feel something. Whether you’re spinning records or designing experiences, the lesson is the same: the best experiences are built by those who can sense the room, respond in real time, and guide people on a journey they didn’t know they needed.

12:00 - 1:00
Lunch
1:00 - 2:30
Workshop: Stream 1
Sketchy brians sketch class

Brian Kachur, zu
Brian Ohlmann, zu

Alt-CYAN
Abstract

Ever feel awkward sketching in front of others? We do too. But drawing is one of the fastest ways to unlock ideas and wow a room. Whether you’re a designer, business analyst, IT professional, or just someone near a whiteboard, this hands-on workshop with Brian and Brian (yes, two Brians) will help you get comfortable putting pen to paper. Through fun warm-ups and simple techniques, you’ll rediscover that fearless kid-energy, pick up go-to sketching tricks, and leave ready to communicate—and create—with confidence.

1:00 - 2:30
Workshop: stream 2
Creating an Experience Vision You can actually use

Zach Perkins, Bentley Systems

Alt-INDIGO
Abstract

Organizations often struggle to align priorities without a clear sense of direction. An experience vision paints a vivid picture of a future where things are better for customers and serves as a north star to guide decisions and focus resources. This workshop will show how a vision inspires teams, fosters alignment, and helps say no to distractions. Through real examples and interactive exercises, participants will practice imagining future experiences and learn how to make them actionable. You’ll leave with practical tools to spark conversations and begin shaping a vision in your own organization.

2:30 - 3:00
Break
3:00 - 4:45
Workshop
Through Their Eyes: The Future User Lab

Rebecca Ready, zu
Rachel Elson, zu

Alt-Indigo
Abstract

Watch. Listen. Learn. Design for a generation that thinks differently. In this unfiltered live lab, real kids and teens, our future users, will show us exactly how they use tech, AI, social platforms, gaming, and multitasking. Adults will observe, ask questions, and unpack the surprising gaps between design intentions and lived behaviors. Expect moments that shock you, amuse you, and open your mind to what todayʼs 15-20 year olds actually expect from their digital world.

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Find Your Way

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